Title: Customer Centered Six Sigma : Linking Customers, Process Improvement, and Financial Results
Author: Earl Naumann and Steven Hoisington
ISBN: 0873894901 / 9780873894906
Format: Hard Cover
Pages: 340
Publisher: ASQ
Year: 2001
Category : Six sigma books in india
Source : http://www.standardsmedia.com/Customer-Centered-Six-Sigma--Linking-Customers-Process-Improvement-and-Financial-Results-1195-book.html
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